Pricing for By-the-Item Plan [1]

• Document Box (50 cm (L) x 40 cm (W) x 32 cm (H), max 15 kg)
  3,500won/Box
• Standard Box (60 cm (L) x 40 cm (W) x 31.5 cm (H), max 20 kg)
  7,500won/Box
  
  
• Oversized Item (Item must be comfortably carried by one person,
  15,000won/Box
  
  Max 20kg, total dimension (length + width + height) must be
  less than 250cm, longers side less than 160cm)
• Wardrobe Box (60 cm (L) x 40 cm (W) x 31.5 cm (H), max 20 kg)
  15,000won/Box
  
  

• Service Minimum Order
  15,000won/month.
• Empty Box drop off fee
  5,000won
• Packed Box pickup fee
  FREE
• Retrieval fee
  5,000won/box or item
• Pick-up empty Box fee
  (if returned within 20mins OR re-storing any retrieved boxes)
  FREE
• Follow-up pick up empty Box fee
  (if not re-storing AND not returned within 20 mins)
  5,000won/box
• Stairs policy (per level)(empty or full)[2]
  2,000won/box or item
• Carpark Fees
  Any parking fees incurred during loading or offloading at the customer's carpark or premises will be charged to the customer.
• Weekends or Holiday Delivery fee
  Please contact customer service for further information
• Weight Limit of Box/Item
  
  Standard Box and Bulk Item

  20kg ~ 25kg Extra 3,000won/box or item
  Over 25kg  Extra 3,000won/box or item + Extra 1,000won/kilogram
  e.g) 27kg is 3,000won + 2,000won = Total 5,000won

  
  

  Document Box and Wardrobe Box

  15kg ~ 20kg Extra 3,000won/box or item
  Over 20kg  Extra 3,000won/box or item + Extra 1,000won/kilogram
  e.g) 22kg is 3,000won + 2,000won = Total 5,000won

Change address fee (according to your current number of boxes or items in storage)[3]

[1] Your billing cycle will begin (on the day after) we’ve picked up your boxes/items or two weeks after the drop-off date, whichever date is earlier.
[2] If the customer’s address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee of 2,000won per box or item (empty or full) per level will be charged for up to 5 levels and required to be settled by cash on the spot.*1^st to 5^th steps of stairs will be free of charge. 6^th to15^th steps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and 16^th to 30^th steps will be considered as the second level.
[3] If you moved to an area where Boxful is operational, there is a relocation fee to change your current registered address to the new address. Once your address is updated, all your items will be delivered to your new address going forward.
[4] According to the shortest driving distance provided by Naver Map based on full address.

Pricing for By-the-Square Feet Plan

• 6 Sqft. Plan (Net)
  
  69,000won/mo.
  Storage Dimensions: 3 ft (L) X 2 ft (W) X 5 ft (H)
• 12 Sqft. Plan (Net)
  
  99,000won/mo.
  Storage Dimensions: 3 ft (L) X 4 ft (W) X 5 ft (H)
• 24 sqft. Plan (Net)
  
  169,000won/mo.
  Storage Dimensions: 4 ft (L) X 6 ft (W) X 5 ft (H)
• 36 Sqft. Plan (Net)
  
  239,000won/mo.
  Storage Dimensions: 6 ft (L) X 6 ft (W) X 5 ft (H)
  

• Purchasing Packaging Materials
  Cardboard Box - 2,000won/Box.
  Wardrobe Box - 15,000won/Box
  Box Tape - 1,000won/Roll
  Aircap - 3,000won/10m
  *minimum order of 10,000won will available for free shipping
• Initial Pick-Up of Boxes/Items for Storage*
  The charge for a pick-up trip is 25,000won per 30 minutes per mover.
  
• Partial or Final Return Fee*
  The charge for a partial or final return is 25,000won per 30 minutes per mover of onsite moving.
• Pick-up of Return Boxes/Items for Storage*
  The charge for a subsequent pick-up trip is 25,000won per 30 minutes per mover.
• Changing of Size
  After items have been picked up at the customer's place, Boxful team will measure the size of items that actually takes up. If it is over the size that the customer ordered, the customer's order will be automatically upgraded as the next size.  If it is smaller, it will be downgraded.
• Photo-Taking Service of Stored Items
  FREE - if requested upon scheduling or during pick-up
  If requested after items have been stored:
  3,000won per item (minimum 30,000won per job)
• Assembling and Dismantling Fee
  If assembling or dismantling is needed to transport the items, it will cost 40,000won per item to assemble or dismantle.
• Carpark Fees
  Any parking fees incurred during loading or offloading at the customer's carpark or premises will be charged to the customer.
• Weekends or Holiday Delivery fee
  Please contact customer service for further information
• Stairs Policy (per level) [5]
  2,000won per level, per box/item under 20kg
  5,000won per level, per box/item above 20kg or any large type of furniture
  
• Weight Limit of Box/Item
  
  20kg ~ 25kg Extra 3,000won/box or item
  Over 25kg  Extra 3,000won/box or item + Extra 1,000won/kilogram
  e.g) 27kg is 3,000won + 2,000won = Total 5,000won

  
  
  Please refer to the attached list of items and its related stairs fees for your information.

[5] If the customer’s address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee will be charged for up to 5 levels and it will be charged in your upcoming invoice.
*1^st to 5^th steps of stairs will be free of charge. 6^th to 15^th steps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and 16^th to 30^th steps will be considered as the second level, etc

1. Parties to the Agreement
   This Agreement is made between Boxful Korea, a company registered in Korea with registered office at 2F 3, Yeoksam-ro 8gil Gangnam-gu, Seoul (“Boxful”, “we”, “us” or “our”) and you, the customer (“customer”, “you” or “your”) who wishes to use our Services.

2. Definitions
   In these Terms of Service, the following words have the following meaning:
   “Services” means all or any of the services and products we may offer at any time.
   “Delivery” or “Deliveries” means any empty Box drop-offs, packed Box or Item pickups, follow-up pickups, delivery of packed Box or Item and empty Box collection trips.
   “Boxes” means the storage boxes supplied by Boxful in which the Goods are packed.
   “Goods” or “Items” means the items entrusted to be stored by us including those which are packed into Boxes and those which are not.
   “Website” means our website at www.boxful.kr or any other website under which we provide and advertise our Services or subsequent URL which may replace it.

3. Registration and Accounts

   1. In order to use our Services, you must register and create an account with us. You will be required to provide your personal information including but not limited to full name, email address, phone number and address as part of the registration process. You are responsible, in accordance with the terms of our Privacy Policy, to ensure that the personal information you provide is complete, accurate and up to date.
   2. Upon registration, you will choose a username and password (login information). You are responsible to keep your login information confidential and to take all reasonable steps to ensure nobody other than yourself can access your account and the Services. You agree that any person in possession of your login information is authorized to act as your representative for using our Services and Website. You are responsible for all the activities that occur under your account.
   3. You shall promptly notify Boxful if you become aware or suspect that your login information has become known to someone else.
   4. You must not sub-license or re-sell any of the Services to a third party nor represent us in any way for any reason whatsoever without our prior written consent.

4. Storage of Goods

   1. You warrant that throughout the term of this Agreement all Goods that are entrusted to us are and shall remain your property or that you have the expressed permission and authority of the owner of the Goods to use our Services in accordance with this Agreement.
   2. All Boxful Korea plastic boxes (“Standard Boxes”) remain the property of Boxful Korea.
   3. Boxful Korea does not warrant that the storage facility used by Boxful Korea is a suitable place or means of storage for any particular goods.
   4. Goods stored under By-the-Item Plan must not exceed 20kg per Box or per Item (the weight limit of the oversized item is 20kg / the weight limit of Document Box or Wardrobe box is 15kg). For oversized item, it also has to be comfortably carried by one person and the total dimension (length + width + height) must be less than 250cm, the longest side must be less than 160cm. You are responsible for carefully pack all goods and protect them with protective wrapping or padding. Goods stored in Boxful Korea boxes must be sealed with the Boxful Korea tamper-proof zip tie provided to you upon pick up of the Standard Boxes.
   5. For By-the-Item Plan, Box limit per drop off is 25 Standard Boxes, 10 Wardrobe Boxes, 10 Oversized Items, and 25 Document Boxes.
   6. For By-the-Item Plan, you are subject to a 3 months minimum storage period (excluding promotions). For By-the-Square Feet Plan, you are subject to a 3 months minimum contract period (excluding promotions).
   7. You acknowledge and agree that Boxful Korea will not be responsible for disconnecting or reconnecting appliances, fixtures or equipment.
   8. Goods stored must not include prohibited, illegal, stolen, perishable and flammable items.
      
      List of flammable items include but not limited to:
      

      Flammable items

      Adhesives

      Antifreeze

      Beverages containing 70% or More Alcohol by Volume, Etc.

      Body washes containing alcohol

      Brake, transmission and windshield washer fluids

      Camping gas, glazing torches and other harmful gases

      Carpet cleaners

      Certain cleaners containing pine oil

      Cooking oil

      Dry-cleaning spotters and solvents for home use

      Engine additives

      Flammable gases (e.g. butane gas)

      Flammable liquids (e.g. gasoline, lighter fluid, and diesel)

      Flammable solids(e.g. non-safety matches, disposable BBQ and coal)

      Flour

      Hair mousse

      Hair sprays and other hair products containing alcohol

      Hand sanitizers containing ethyl alcohol

      Lighter fluid

      Lighters

      Liquid correction fluids

      Matches, charcoal, phosphorus, and articles which are easily ignited

      Oil-based paint

      Paint thinners and primers

      Paints, thinner and liquid adhesives

      Perfume

      Powder (Powdered milk)

      Some pesticides

      Spray (Hair spray, Sunscreen spray)

      Spray lubricants

      Varnish

      
      Other prohibited Goods include but are not limited to
      1. chemicals, drugs, hazardous or toxic materials of any kind;
      2. food or perishable goods of any kind;
      3. flammables, firearms, weapons or explosives of any kind;
      4. items which emit any kind of odor or fumes;
      5. plants or creatures (whether living or dead);
      6. liquids or compressed gases;
      7. illegal drugs, counterfeit goods, stolen property or illegal items of any kind;
      8. personal property that would result in the violation of any law or regulation of any governmental authority;
      9. any items that, in our determination, danger the safety and health of people in our facility and the environment.
   9. In addition, we strongly advise that you should not place into our Boxes any official personal documents (such as passports, drivers licenses, ID cards, etc.) or anything that contains personally identifiable information, such as date of birth or bank account number. This is not an exhaustive list of personally identifiable information. Essentially, do not put anything into the Boxes that contain information that can be used to steal someone’s identity or a document that you may urgently need at a moment’s notice. By executing this Agreement, you understand and agree that if you proceeded to store official documents or items containing personally identifiable information, you waive all rights and claims against Boxful Korea arising in any way from storing these items.
   10. Regardless of how well you pack your Boxes or Items, they will be moved around during transportation and may be jostled at times. While Boxful Korea will take all precautions to ensure your Boxes or Items are handled with care, there is a risk that they may be accidentally scratched, dented, chipped, marred or damaged. As such, you should carefully wrap all of your items prior to storage, especially fragile items, such as glassware, crockery, mirrors, picture frames, musical instruments, collectibles or any items that are easily damaged. By executing this Agreement, you understand and agree that you waive all rights and claims against Boxful Korea should your items be damaged.
   11. We will use commercially reasonable efforts to maintain the temperature and humidity of the facility in which your Boxes or Items are stored, from between 15 to 25 degrees Celsius and between 40 to 60 percent humidity. We will take all commercially reasonable steps to protect your items from the growth of mold. However, we cannot guarantee that mold may not develop on your property. By executing this Agreement, you understand and agree that Boxful Korea is not liable for the natural growth of mold or mildew on your property.
   12. We or anyone acting on our behalf may at any time without notifying you to open your Storage Boxes or Items to inspect your Goods:
       1. if we reasonably believe or suspect that they may contain any Goods described in Clause 4.8;
       2. if we are required to do so by the police, fire services, authority or court order; or
       3. if we feel people or property are at risk of injury or damage; or
       4. any other circumstances at the discretion of Boxful Korea management.
   13. Any costs or losses incurred by us associated with any of the processes described in Clause 4.12 shall be borne by you.
   14. Boxful Korea may refuse to store any Goods or may return to you any Goods, at your cost, at any time, if we reasonably believe that the storage or continued storage of such Goods would represent a risk to the safety of any person, the security of the storage facilities, or any other Goods stored at the storage facilities.
   15. For safety reasons, access to our storage facilities or those of any of our sub-contractors or agents shall be strictly prohibited.

5. Deliveries and Collections

   1. You are required to ensure that Boxful Korea or its carrier has reasonable access and parking facilities to your premises in order for us to carry out the Deliveries to you. You are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator. Where Deliveries require our staff to carry items up or downstairs, there will be separate charges for such services as depicted under “Shipping and handling charges” and it is your responsibility to ask about these charges in advance.
   2. You shall ensure that the Goods have been securely packed into Boxes or are otherwise suitably prepared for transport so as not to cause damage or injury or the likelihood of damage or injury to Boxful Korea’s property, employees, agents, contractors or other Goods, whether by spreading of damp, infestation, leakage, escape of fumes or substances or otherwise.
   3. You shall inform Boxful Korea within 24 hours of any damage to the Goods or your property that occurred during Delivery. If the condition is not met, we reserve the right to refuse your claim.
   4. When requesting a Delivery you are required to make an appointment and it is your responsibility to ensure that you or someone you have authorized is present at the address you have provided to receive or collect the Boxes and/or Goods at the scheduled time-slot. You should notify Boxful Korea of any changes regarding your orders by 5 PM the day before Delivery for By-the-Item Plan and by 5 PM three days before Delivery for By-the-Square Feet Plan.
      1. Any rescheduling and cancellation of appointment made after the above cut-off times (refer to Clause 5.4) will be subject to a charge of 25,000won for By-The-Item plan and 50,000won for the By-the-Square Feet Plan.
      2. If someone fails to show up at the Delivery appointment, it will be considered a failed delivery and be subject to a charge of 25,000won for By-The-Item plan and 100,000won for the By-the-Square Feet Plan.
   5. We shall not be held liable for any cancellations or deliveries, including but not limited to misallocation of our delivery resources, schedule conflicts, any adverse weather conditions, bad weather warnings, traffic conditions, any event within or outside our control, or as a result of force majeure (subject to further terms and stipulations as listed in Article 16).
   6. We may refuse to collect any Goods or Boxes that do not comply with the terms stipulated in Clause 4.8 at our discretion. If this results in a failed delivery, you will be liable for a failed delivery charge of 25,000won.
   7. For By-the-Item Plan, plastic boxes (Standard Boxes) are provided to you for packing Goods that are entrusted to be stored by us only. It is your responsibility to schedule a pick-up appointment of the Boxes within 14 days from the date of the initial drop-off appointment you made. When we come to pick up Boxes from you, you must return to us all the Boxes that we previously delivered to you.
      1. If you hold onto the empty Storage Boxes for more than 14 days, billing will begin as if the Boxes were stored with us in Boxful Korea’s storage facilities starting on the 15th day.
      2. In the event that any Boxes are missing and we are not at fault, you will be charged a fee of 30,000won per Box.
      3. If the waiting time is more than 20 minutes for any Boxes and Items collection trip, we reserve the right to reschedule for another collection trip and charge you a fee of 25,000won for the failed collection trip.
         
      4. If you return unused empty Boxes to us upon scheduled packed Box pickup trip and end up not storing any Items or Boxes with us, you will be charged a cancellation fee of 25,000won.
   8. For By-the-Square Feet Plan, you understand that Boxful Korea is only responsible for those stored items that have been inspected by us. You hereby waive and release Boxful Korea from responsibility for any damage to items that were not packed, sealed, inspected and photographed, and you are solely responsible for damage to those items.
   9. By-the-Item Plan and By-the-Square Feet Plan deliveries require 24 hours and 72 hours notice respectively and are subject to the availability of our time slots.
   10. Boxful Korea's dropoffs, pickups, and retrievals can only be made to and from a valid residential or office address. We do not accept retail, industrial or any other types of addresses.

6. Restrictions

   1. You must not:
      1. use the Services in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;
      2. sub-license or re-sell any of the Services to a third party nor represent us in any way for any reason whatsoever without our prior written consent;
      3. attempt to interfere with or disrupt the Services or the Website or any server or network used by or connected to the Website or to gain unauthorized access to any such server or network.

7. Payments and Charges

   1. You shall pay rent monthly to Boxful Korea. Monthly rent must be paid in advance the day after we pick up your items, and monthly thereafter. Monthly rent must be paid in full, without any deductions, without prior notice or prompting from us.
   2. All applicable charges are those specified on the Website at the time of booking or as specified in this Agreement
   3. All applicable charges are subject to change at our discretion and will take immediate effect.
   4. We may require you to enter your credit card information in order to make use of our Services. Your credit card information may be used to bill all future charges automatically.
   5. We accept payments by credit card.
      1. Charges for first month’s storage will be billed on the start of the billing cycle. The start of the billing cycle for By-the-Item Plan shall be the earlier of (on the day after) either the date on which we pick up the packed Boxes and/or Goods from you for storage or 14 days after we first drop off empty Boxes to you. For By-the-Square Feet Plan, the start of the billing cycle is the day after we pick up your packed Boxes and /or Goods.
      2. Charges for subsequent months’ storage will be billed monthly in advance at the beginning of each billing cycle.
      3. Charges for returning the Goods to you will be billed in full on the date of your scheduled delivery.
      4. Stair fees must be paid on the spot to the delivery team in cash in the exact amount. No changes will be given by the delivery team.
   6. If you need to modify your payment method or credit card information, please call 02-561-4999 or send an email to [email protected] The request will be processed within 30 days.
   7. Boxful Korea may charge a one-off penalty of 10,000won in the event that you block payment to us when we are not at fault.
   8. In the event that you do not promptly pay all charges or payments due to us, we are relieved of any duty howsoever arising in respect of the Goods and we shall exercise a lien over the Goods until the outstanding charges or payments have been fully settled and received by us. Under such a situation, you authorize us to withhold the Goods and you authorize us access to inspect the Goods.
   9. If you fail to arrange payment for any amounts payable to us by the due date and after a grace period of 15 days, we will charge a Late Payment Fee of 10,000won to be levied every 15th date past due onward, up to 90 days past due.
   10. If you fail to arrange payment for any amounts payable to us within 90 days past the due date, we reserve the right to withhold your Goods stored with us for sale or auction. We will also charge a Lien Sale/Auction Fee of 100,000won  if applicable. Proceeds from the sale or auction will be used to settle all outstanding charges and payments including administrative fees, Late Payment Fees and Lien Sale/Auction Fee. If, after settling all charges and payments there is any amount leftover, we will make reasonable efforts to return the excess to you without interest. If within 60 days, we are unable to get a response from you and unable to pay you the excess, the amount of leftover will be retained by us for our own account.
   11. If the sale of the Goods as stipulated above cannot cover all charges and payments due to us by you, you are obliged to settle any outstanding balance due to us within 7 days. If this is not settled within 7 days we may administer a debt collection agency to recover all amounts due and all costs incurred as a result of this process shall be borne by you.
   12. We may sell the Goods by any means reasonably available to achieve a reasonable market selling price, taking into account the cost of sale. If for whatever reason, the goods cannot be reasonably or economically sold, we are authorized to treat them as abandoned and dispose of or otherwise destroy them. All costs of sale or disposal shall be borne by you.
   13. Disposal fee of 10,000won per Box is payable when you request us to dispose of your belongings in one or more of Boxes, subject to you signing a full release agreement in favor of Boxful Korea.

   
   

   Delinquency & Lien charges and penalties

   • Late cancellation of appointment [8]
   • By-the-Item Plan:
     25,000won
   • By-Square-Feet plan:
     50,000won

   
   

   • No show at an appointment
   • By-the-Item Plan:
     25,000won
   • By-Square-Feet plan:
     100,000won

   
   

   • Lost or damaged Plastic Box fee
     30,000won/Box
   • Shipping fee if service not used [9]
     5,000won/Box
   • Late payment fee [10]
     10,000won
   • Lien sale/auction fee [11]
     100,000won
   • Chargeback charge
     10,000won

   [8] If rescheduling or cancellation of appointment after 5 pm on the day before your appointment for By-the-Item Plan or after 5 pm three days before your appointment for By-the-Square Feet Plan.
   [9] Shipping fee for Plastic Boxes sent to you under By-the-Item Plan (if you end up not storing any Boxes with Boxful Korea)
   [10] Levied every 15th day past due onward, and up to 90 days past due.
   [11] After 90 days past the due date, we reserve the right to take possession of the content for sale/auction.

8. Promotional Code

   1. Promotional code is limited to newly registered customers only. “Newly registered customer” refers to the new customer scheduling first drop-off and initial pick-up.
   2. Offer is for one-time use only and can only be used once per address.
   3. Only the Boxes of the first drop off and initial pick-up can be applied for the promotional code.
   4. Promotional code must be entered at checkout on your first order.
   5. Offer is not resaleable or transferrable.
   6. Offer is not redeemable for cash or refundable.
   7. Other fees and charges may apply.
   8. The promotional code cannot be used in conjunction with any other promotions or discounts.
   9. Promotional code is a limited time offer.
   10. Any violation of the offer terms will render the offer invalid.

9. Insurance

   1. Boxful Korea purchases insurance coverage directly from a third party insurance company. The following insurance coverage is included free of charge under each of our services:
      1. By-the-Item: up to a maximum of 500,000won per box or item
      2. By-Square-Feet: up to 500,000won per box or item
   2. Top-up of insurance coverage is available only under By-Square-Feet plans. You may request for additional coverage at increments of 10,000,000won subject to Clause 10.1.2 and at a cost of 500,000won per month (minimum of 6 months coverage required to be paid upfront). To request additional insurance coverage, simply write to us at [email protected]
   3. Our insurance policy only covers actual physical loss of or damage to your Goods caused by:
      1. Fire, lightning, explosion, earthquake;
      2. Aircraft or articles dropped therefrom;
      3. Storm, flood, bursting or leaking pipes;
      4. Ingress of water or other liquid substance;
      5. Moth, insect or vermin from an external cause;
      6. Theft accompanied by forcible and violent entry to or exit from the building or unit;
      7. Riot, strike, civil commotion or malicious damage;
      8. Impact by vehicle or railway rolling stock;
      9. Impact by vehicle and collision or overturning of the conveying vehicle/trailer
   4. The following events or items are not covered under our insurance coverage
      1. Terrorist attack, war or military action;
      2. Loss or damage resulting from unknown or mysterious causes;
      3. Ensuring or indirect losses resulting from or as a consequence of claims made for loss or damage;
      4. Nuclear reaction, radiation or radioactive, biological or chemical contamination;
      5. Loss of data records other than the cost of blank data carrying materials;
      6. Loss from theft without forcible and violent signs of entry into a securely locked space;
      7. Breakages, denting, scratching, denting, chipping, marring or any accidental damage to items stored;
      8. Any damage to goods while in transit or during loading or unloading;
      9. Loss or damage to property directly resulting from Flood, water seeping from outside the premises, the action of the sea or waves or tidal wave;
      10. Flood means the covering of normally dry land by water that has escaped or been released from the normal confines of (i) any lake, or any river, creek or other natural watercourses, whether or not altered or modified; or (ii) any reservoir, canal, or dam.
      11. Money, coins, bullion, deeds, bonds, securities and the like;
      12. Jewelry, watches, precious stones and stamps of all kinds exceeding 500,000won in value;
      13. Furs, fine arts, mobile phones, perfumery, tobacco, cigars, cigarettes, beers, wines, spirits and the like, exceeding 100,000won in value;
      14. Electronic items exceeding 100,000won in value. Electronic items are defined as all items of consumer and commercial electrical appliances and instruments including but not limited to radios, televisions, computers, computer software, hard drives, chips, microchips, printed circuit boards and their components, modems, monitors, cameras, facsimile machines, photocopies, hi-fi’s, stereos, CD players, digital recorders/players, switchgear, turbines, generators and the like;
      15. Perishable items, livestock, plants, explosives, and flammables
      16. Fragile items, such as glassware, ceramics, porcelain, crockery or any items that are easily damaged
      17. Mold and mildew;
      18. All items that are not included under Clause 10.3
      19. All items that are included under Clause 4.8
   5. In the event of actual physical loss or damage as a result of events under Section 10.3, please contact our customer service team at first instance on [email protected] or call us at 02-561-4999. We will provide you with claim forms to complete and return to us as well as advise you on the steps required by the insurance company to start processing your claim. Boxful Korea will assist you to process your claim directly with the insurance company on your behalf. The insurance claim will be paid to you once Boxful Korea receives the coverage from the insurance company. Boxful Korea will not be liable for any insurance coverage to you should the insurance company decline your claim.
   6. In the event, you sustain a loss and your insurance company reimburses or indemnifies you for the loss, in whole or part, you waive any right of subrogation your insurance company may have against Boxful Korea and its agents for the loss.

10. Limitation of Liability

    1. Boxful Korea shall not, in any event, be held liable or responsible for any damage or loss to the Goods beyond what’s covered in our insurance policy as outlined in Clause 10. Further, for the avoidance of doubt, Boxful Korea shall not be held liable for the damage even in the case that the security fastener is broken.
    2. You acknowledge that we are not aware of the value of the Goods stored with us. You are responsible to arrange appropriate insurance for your Goods.
    3. You acknowledge and agree that the use of our Website and any of our Services is entirely at your own risk. We shall not be held liable or responsible in any way for any direct or indirect damages of any sort as a result of using our Website or misinterpreting its content.
    4. You are responsible to inspect any items returned to you from us for any loss or damage. If you believe there has been loss or damage to items, you are required to notify Boxful Korea within 24 hours of the delivery. We reserve the right to inspect the Boxes, Items, and Goods and take pictures or provide proof of any alleged damage or loss before an insurance claim can be made.
    5. It is your responsibility to ensure that Goods are properly and carefully packed with enough protection as would be reasonably required for storage. We shall not be held liable for any loss, miss-delivery of and damage to any items as a result of insufficient or improper packing or protection; any deterioration of Goods which may happen over time; the fragility of items that you have decided to store; any defects of Goods or any forfeiture or seizure of Goods for legal reasons.
    6. In any event, our total liability in respect to every Item, Box and Goods, whether in the case of an insurance claim or not, shall not exceed the lower of (i) the cost of the lost or damaged Goods; (ii) the current replacement cost of the Goods at the date of the claim; or (iii) the maximum 500,000won insurance cover for the applicable Item, Box and/or Goods. In the event of a claim, we are entitled to proof of the alleged loss or damage and the replacement or initial cost of the lost or damaged Goods.
    7. In the event of a claim, Boxful Korea shall be entitled to require proof of the cost price and the current replacement cost of the contents of the Box and/or the stored Goods.
    8. Notwithstanding the above, no terms within this Agreement will affect or restrict any of your statutory rights.

11. Termination

    1. You may terminate this Agreement at any time by requesting the return of your Goods stored with Boxful Korea and settling all outstanding charges due to us.
    2. After receiving return of your goods, boxes that are provided by Boxful must be returned to Boxful to end the service.
    3. Boxful Korea may terminate this Agreement for any reason by giving you not less than 30 days written notice. In these circumstances, we will refund any pre-paid monthly fees and arrange for the delivery of your items back to you at our expense.
    4. We may terminate this Agreement at any time and with immediate effect by providing written notice to you, if:
       1. You fail to pay any amount due by the due date; or
       2. You are in breach of any terms of this Agreement.
    5. Upon termination, you must ensure that you contact us to arrange the return of your Goods at your cost and such return must be arranged within 15 days from the date of notification. If, for any reason, within 15 days following the termination of this Agreement, you have not arranged the return of your items we may dispose of them in accordance with Article 7.

12. Intellectual Property Rights

    1. We retain ownership of all intellectual property rights of any kind related to our Website and Services, including all applicable copyrights, patents, trademarks, and other property rights, save for those which may relate to third parties that we may mention on our Website or work with in providing the Services.
    2. Limited, non-exclusive, non-licensable and non-transferable use of limited content for personal use is permitted, however, it must not be used for commercial purposes.

13. Privacy

    1. We only use your personal information in accordance with our Privacy Policy which is available on our Website at any time. Please take the time to read this, as it includes important terms that apply to you and how your information is handled.
    2. We may use location-based services in order to perform the Services as efficiently and quickly as possible. Information that we collect from you through the use of these location-based services shall be collected and stored in accordance with the terms of our Privacy Policy. You consent to our use of location-based services by accepting the terms in this Agreement.

14. Sub-contracting and Assignment

    1. Boxful Korea may at any time sub-contract, assign or transfer any or all of its rights and obligations under this Agreement to any third party or agent without your content.
    2. The sub-contracting, assignment, transfer or sub-licensing of any of your obligations under this Agreement, whether or not for commercial gain, is expressly prohibited.
    3. This Agreement shall be binding on your personal representatives and successors.

15. Force Majeure and Bad Weather

    1. We will not be held liable or responsible for any failure to perform or delay in the performance of the Services caused by Force Majeure.
    2. A Force Majeure means any unforeseeable circumstances beyond our reasonable control, including but not limited to war, the threat of war, terrorist activity, strikes or other industrial action, riots, fire, storms or any other natural disaster, failure in the telecommunications networks, power cuts, traffic conditions, road closures, accidents or any other unforeseen circumstances.
    3. For the avoidance of doubt, the hoisting or issuing of a Red or Black Rainstorm Warning or a Tropical Storm Warning of Signal No.8 or higher shall also be considered a Force Majeure. In such situations, all Services and Deliveries shall be immediately canceled. Services and Deliveries shall resume as soon as it is practically and safely possible to do so once such Warnings have been lowered or removed.
    4. In the event of a Force Majeure, we will aim to contact you as soon as possible and will take all reasonable measures to minimize any disruptions to the Services.

16. Indemnity

    1. You agree to indemnify, defend and hold us, our employees, agents, suppliers and directors harmless on demand, from and against all claims, liability, damages, costs, expenses, losses and legal fees arising out of any breach of the Agreement by you. This clause also applies to any other liabilities arising out of your use of our Website or Services or by any other person accessing our Website or Services under your account.

17. Notices

    1. Any notices given by you to us must be in writing by email to [email protected]
    2. Notice shall be deemed to have been served from the time the email was sent by the sender, provided that the sender of the email does not receive an email message stating that the email message has not been received by the intended recipient.

18. Disclaimer

    1. Boxful Korea provides the Website on an “as is” and “as available” basis with all faults. Boxful does not warrant that the use of the Website will be error-free or uninterrupted or that any defects will be corrected.
    2. Boxful Korea will provide the Services with reasonable care and skill and substantially as described in this Agreement. Boxful Korea does not make any other promises or warranties about the Services.

19. Governing Law and Language

    1. This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Korea.
    2. In the event of any inconsistency between the Korean and the English version, the Korean version shall prevail.

20. Miscellaneous

    1. This Agreement and any written amendments set forth the entire Agreement of the parties with respect to the subject matter and supersedes and excludes any prior agreement, understanding or arrangement between the parties, oral or written. With the exception of the Storage Rules and our Privacy Policy, as noted herein, there are no representations, warranties, or agreements by or between the parties which are not fully set forth herein and no representative of Boxful Korea or its agent is authorized to make any representations, warranties, or Agreements other than as expressly set forth herein. Except as otherwise provided herein, all modifications must be in a writing signed by both parties. Storage Rules set forth above are made a part of this Agreement and you shall comply at all times with such rules. Boxful has the right from time to time to change the rules.
    2. We reserve the right to amend the terms and conditions within this Agreement from time to time and it is your responsibility to review these terms and conditions on each occasion you procure Services from us. The latest version of this Agreement will always be accessible at www.boxful.kr. Your continued use of our Services will be deemed to represent your continued acceptance to the latest version of this Agreement. If you do not agree with any changes to this Agreement, you may terminate this Agreement as per Article 12.
    3. In case of any disputes, Boxful Korea reserves the right to make the final decision.
    4. The failure by you or Boxful Korea to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
    5. All provisions of this Agreement apply equally to and are for the benefit of Boxful Korea, its subsidiaries, any holding companies of Boxful Korea, its (or their) affiliates and its (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Agreement may be varied or rescinded without the consent of those parties). Subject to the previous sentence, no term of this Agreement is otherwise enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.
    6. If any provision of this Agreement shall be found by any court or arbitration or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be reasonably necessary to make it valid and which reflect(s) the intention of the parties.
    7. In any event, all provisions of this Agreement that by their nature could reasonably survive termination, including but not limited to, ownership provisions, warranty disclaimers and limitations of liability, shall survive termination. In the event you use the Website or Services again, the provisions of the terms and conditions that then apply will govern your re-use of the Website or Services. In the event you use Services bought under this Agreement, then those provisions applicable to Services will survive termination of this Agreement.
    8. Each party shall keep any and all information disclosed between the parties to this Agreement in strict confidence. This clause shall survive the termination of this Agreement.
    9. We always welcome your feedback which can be sent to us by email to [email protected] Where you supply any feedback, you agree and acknowledge that Boxful shall have no confidentiality obligations to such feedback or suggestions and that it may be incorporated into our Website or Services.