Our services are currently available in Seoul, Gyeonggi Seongnam, and Gwangju area, we are quickly expanding and will serve some of more Gyeonggi area in the near future. So please sign up and we will let you know when we've reached your area!
Our moving team and warehouse staff have undergone a thorough background check. Each member of the team goes through a rigorous training program to offer you the very best in customer service.
If you ever have any issues or complaints with any of our staff, please feel free to call us at 02-561-4999 or send us an e-mail at [email protected]
Will my boxes/items be stored in a secure location? Where?
Most definitely! Our warehouse is located at Gyeonggi-do Gwangju-si. The warehouse is not open to the public and is under 24-hour surveillance. We also ensure that boxes are tamper-proof and protected from the elements, such as fire, dust, humidity, and water.
Unfortunately, we are unable to disclose the exact location of our warehouse for security reasons.
What security measures do you have at your warehouse?
Our storage facility is protected with ADT security system, 24-hour CCTV, temperature control, humidity control. No one from the public can get in.
In addition, our warehouses are fully equipped with fire detection alarms, automatic fire sprinkler systems, and fire hose reels.
Can I go to the warehouse and access/drop off things by myself?
For security reasons, we don't allow public access to our warehouses. Only our staff is permitted to access the facility. We make storage super simple by handling all your pick-up and delivery needs so that you never have to step foot in a storage facility again!
What is covered under your insurance policy?
We provide coverage up to 500,000won per item for losses and damage to your property while in transit to and from the storage facility and while stored in our warehouse.
It does not protect against damages due to natural disasters such as floods, tidal waves, earthquakes, etc.
How do you protect my credit card information?
We work with Paygate to ensure that your credit card details are 100% secure. In fact, we do not store any of your credit card information - when you submit your payment details they are encrypted and passed onto Paypal directly.
How does billing work?
Billing is automatic so you don’t have to worry about it. After you have placed an order, your card is authorized but not charged. Once your boxes/items have made its way safely to our warehouse for storage, you'll be charged monthly the day after you start storing with us (i.e if your pick-up takes place on the 8th of August, your first payment will be on the 9th of August, and your next payment would take place on the 9th of September). We accept all major credit cards including from outside of Korea.
What is the minimum storage period?
Our minimum storage period is 3 months (excluding promotions). Our minimum order amount is 15,000won/month. (Only for By-the-item)
Do you prorate refunds?
Storage is always charged in monthly increments - there are no prorated charges, weekly rates, or discount(s) for taking your things out of storage early.
How do I update my contact information?
After you've signed in, you can click on "Menu", look for "My Info". You can update your full name and phone. To update your current address, we charge a change address fee (please refer to our terms and conditions). Please call us at 02 561 4999 or e-mail us at [email protected] to change your address.
How do I cancel or terminate my storage plan?
To cancel or terminate your plan, please make sure you retrieve all your boxes/items before your next billing date and you will only be charged until the end of your current billing month.
Your website isn't working, and I can't access my account.
We're sorry for the inconvenience. Please contact our customer support team and we'll work immediately to fix the problem. E-mail us at [email protected] or give us a call on 02 561 4999.
What is the list of flammable items?
All customers are not allowed to store any prohibited items, including all types of flammable items. Our moving teams reserve the rights to reject any prohibited items during pick-ups.
Flammable items include but are not limited to the following:
Beverages containing 70% or More Alcohol by Volume, Etc.
Body washes containing alcohol
Brake, transmission and windshield washer fluids
Camping gas, glazing torches and other harmful gases
Certain cleaners containing pine oil
Dry-cleaning spotters and solvents for home use
Flammable gases (e.g. butane gas)
Flammable liquids (e.g. gasoline, lighter fluid and diesel)
Flammable solids(e.g. non-safety matches, disposable BBQ and coal)
Hair sprays and other hair products containing alcohol
Hand sanitizers containing ethyl alcohol
Liquid correction fluids
Matches, charcoal, phosphorus and articles which are easily ignited
Paint thinners and primers
Paints, thinner and liquid adhesives
Powder (Powdered milk)
Spray (Hair spray, Sunscreen spray)
How does it work?
It's easy! Just sign up for an account online and schedule a free drop-off. Our moving team will arrive at your home on the scheduled day to drop-off durable plastic boxes and tamper-proof security fasteners. We'll wait up to 20 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our moving team will then help secure your boxes and transport them directly to our secure storage facility.
When you want something back, sign into your account and select exactly which boxes you want returned. We'll bring your things back on the date and time of your choosing!
What can and can't I store?
You can store anything from clothes to books to DVDs, camping gear, and other seasonal items - as long as it fits in the box and doesn't exceed the weight limit of 20kg per box (the weight limit of document box or wardrobe box is 15kg). We ask that you use common sense when packing, so no perishables, glass or fragile items (or pack at your own risk), explosives and flammables, hazardous materials or illegal substances of any kind.
Please refrain from storing anything that is alive (or was recently alive), items that might raise suspicious behavior and things that might smell over time. In a nutshell, anything that is legal, non-hazardous, and non-perishable is perfectly fine!
What is the minimum storage period and minimum order?
Our minimum storage period is 3months (excluding promotions). Our minimum order amount is 15,000won/month.
How does the online access of stored items work?
Our website offers a simple way to keep track of the items you store with us. After your pick-up is scheduled, our moving team will quickly walk you through the process and answer any questions you might have.
Will you open my boxes?
Unless we are bound by legal requirements to do so, we will never open your boxes without your consent! We will not touch, shift or remove any items belonging to you.
Might my boxes be damaged in transit?
We promise to always handle your boxes with utmost care. The boxes themselves are extremely durable and are driven directly to our storage facility in our secured vans. But of course, accidents sometimes happen and that's where our insurance program kicks in.
Are the boxes reusable / recyclable?
Absolutely! We value sustainability and leaving the smallest carbon footprint possible. For this reason, our boxes are made with commercial grade, HDPE plastic - sturdy enough to be reused again and again. They are designed for active use for ten years and are 100% recyclable. We ensure that each box goes through a thorough cleaning and disinfecting process before being sent to you.
How much will it cost me?
Our storage plans start at 3,500won per document box, 7,500won per standard storage box, 15,000won per oversized item, 15,000won per wardrobe box per month, minimum 3 months storage period (excluding promotions). Every time you order new boxes, you get a free drop-off and pick-up. We drop off empty boxes for you to pack up and pick up your packed boxes free of charge.
If boxes already in storage but I wish to order more, what is the charge for this new order?
If existing customer have already stored items in warehouse and require more boxes, the newly ordered boxes’ first payment will be charged based on prorate rate (storage fee ÷ 30 × number of days starting from the day after boxes stored in warehouse to the day of billing cycle), after which storage fees will be charged at regular rate per month.
If the first batch of boxes’ fees are charged on 1st of every month and the delivery team picks up the second batch of boxes on 15th June, the first and second monthly fee for the second batch of boxes will be charged on 1st July. The first monthly fee for this batch of boxes will be charged as prorate rate calculated starting from 16th June to 30th June (15 days). At this rate, each standard storage box’s prorate rate will be 5,000won ÷ 30 days x 15 days = 2,500won, rounding to the next dollar. The second monthly fee for this batch of boxes will be charged at regular rate 5,000won.
What happens if I need to frequently move things back and forth? How much will that cost?
As long as you give us at least 24-hour notice beforehand(before 5 pm), you can move your boxes in and out of storage as often as you like! For return trips, the fee is 5,000won/box. For customers who are re-packing any of their retrieved boxes for storage, the return trip is free. If you do not wish to re-store any of your retrieved boxes and are able to return the empty boxes within 20 mins, the return trip is free too. Otherwise, this will incur 5,000won/box.
What if I don't know how many boxes I need? Do I pay for those I don't use?
If you're not sure how many boxes to order, we recommend that you order extra, just in case. When our moving team comes to collect your filled boxes for storage, just return any empty boxes you don't use at that time. We only charge for the boxes you store.
Are there any other service fees?
Shipping and handling charges
Drop-off of the empty boxes
Pick-up of retrieved boxes (if returned within 20 mins OR re-storing any retrieved boxes) FREE
Follow-up pick up of empty retrieved boxes (if not re-storing AND not returned within 20 mins) 5,000won/box
Stairs policy (per level)(empty or full) 2,000won/box
Any parking fees incurred during loading or offloading at the customer's carpark or premises will be charged to the customer.
Change address fee (according to your current number of boxes or items in storage)
Distance from the original address to the new address (km)
Minimum charge per job for 3 boxes or items
Additional charge per box or item (won / box or item)
1.1 - 5.0
5.1 - 10.0
15.1 - 20.0
20.1 - 30.0
30.1 - 40.0
40.1 - 50.0
 If the customer’s address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay the stairs fee in accordance with our stairs policy. An additional stairs fee of 2,000won box/item (empty or full) per level will be charged for up to 5 levels and required to be settled by cash on the spot. * 1st to 5th stairs will be free of charge. 6th to15th stairs will be defined as the first level. Subsequent staircases within 15 stairs will be counted as one level. e.g. 16th to 30th stairs will be considered as the second level.  If you moved to an area where Boxful is operational, we charge a change address fee for customers to change the current address. Once your address is updated, all your items will be delivered to your new address.  According to the shortest distance provided by Naver Map based on full address.
What sizes are your boxes?
We currently offer three kinds of boxes. The dimensions of the standard storage box are 60cm (L) x 40cm (W) and 31.5cm (H); The dimensions of the wardrobe box are 50cm (L) x 50 (W) and 105cm (H), the weight limit is 15kg. The dimensions of the document box are 50cm (L) x 40cm (W) and 32cm (H), the weight limit is 15kg.
How do I secure the boxes?
First step, snap it shut. Second step, our moving team will offer you a tamper-proof fastener at no extra cost. Make your mark on the tab part of the fastener with a permanent marker and fasten. Done! (The fastener is not applicable for wardrobe box and document box)
Is there a weight limit on the boxes?
Our moving team moves a lot of boxes every day, so as a courtesy to them, we ask you to limit each box to a maximum of 20kg (the weight limit of document box or wardrobe box is 15 kg). We offer sizable boxes, so if you were to pack it all with books, it would get pretty heavy. You would be doing our movers a tremendous favor by splitting heavier items over multiple boxes and mixing them with lighter items such as clothing.
Can I use my own boxes?
Yes, you could use your own boxes. Each box will be treated as an oversized item charged at 15,000won per month. Each box must be comfortably carried by one person with maximum weight 20kg and the total dimension (length + width + height) must be less than 250cm, the longest side must be less than 160cm.
Can you pack for me?
We're more than happy to transport and store your possessions but we are unfortunately unable to pack boxes on your behalf.
Do I need to have my items packed before Boxful drops off the empty boxes?
After we dropped off the empty boxes, you have up to 2 weeks to pack your items. During this period, you can label and take an aerial photo of your packed boxes so you know what you've stored in all the boxes anytime!
However, to save you time, our moving team could also wait up to 20 minutes upon drop off and pick up the packed boxes in one go. So we recommend having your storage items organized and set aside so you can quickly and smoothly load them into the boxes.
Will you wait while I pack / unpack my boxes?
Yes! Our moving team will wait up to 20 minutes for you to pack and/or unpack your boxes. But due to a tight pick-up and delivery schedule, they are unable to wait past the allotted 20 minutes which is why we ask that you have your storage items organized beforehand so you can quickly pack / unpack your items.
How do I schedule a pickup?
Simply sign up for or sign in to your account and our website will take you through the rest of the process. It'll take you less than two minutes!
How do I get my stuff back?
It's easy! Just sign in to your account, click on "Menu" then "My Stuff" to select "Send Back" of the boxes you want to be delivered back to you. Then go to "Schedule Delivery" and select a date and time that works for you. We ask that you provide us at least 24-hour notice for box return. If you have further questions or require additional assistance, please e-mail us at [email protected] or call us at 02 561 4999.
How much advanced notice do you need for delivery?
For all deliveries, the earliest you can book for is the next business day assuming the chosen time block is vacant and the booking is completed before the cutoff at 5 pm the previous day.
For rare emergency situations, you may contact our customer support team at 02 561 4999 or e-mail [email protected] and we'll do our best to accommodate you.
Can I cancel or change a drop-off/ pick-up / delivery?
If you need to cancel or reschedule your appointment, you may do so as late as 5:00 pm the day before. Just sign into your account, under "Menu" then "Schedule", you can cancel your existing booking and submit a new one. Changes made after 5:00 pm the day before your appointment are subject to a 25,000won late cancellation fee.
What if I need to cancel after I've already received the empty boxes for packing?
That's totally fine, just let us know and we'll send our moving team to collect the boxes from your home. Please note that there is a flat "empty box pickup" fee of 20,000won.
Can I have my boxes returned to a different address?
Certainly! However, we charge a change address fee (please refer to our terms and conditions) for customers to update the current address. Please call us at 02 561 4999 or e-mail us at [email protected] to find out how we can help you ship your stuff to your new home.
I moved. How do I get my stored items back?
While we currently do not provide moving services, we are more than happy to help you through the process. If you moved to an area where Boxful is operational, we charge a change address fee (please refer to our terms and conditions) for customers to change the current address. Please call us at 02 561 4999 or send us a message at [email protected] to find out how we can help you ship your stuff to your new home.
I'm here but your moving team is MIA!
We're sorry about that! While our moving team does their best to ensure that they arrive at your selected time of delivery, this may happen occasionally on very busy days. Please contact our customer support team at 02 561 4999 or e-mail [email protected] We'll locate the driver and update you on their ETA.
What happens if I'm a "no-show" for my appointment?
Our moving team will wait for up to 20 minutes while trying to get in touch with you. If you're still a no-show after 20 minutes, we'll have to charge you 25,000won. No one likes being stood up!
You dropped off some boxes but I'd like them picked up in batches as we pack. Is there an extra charge for this?
There's one free pick-up included with your empty box drop-off. For multiple pick-ups of the same batch we dropped off, there is a fee of 5,000won/box.
If I can't unpack/repack my storage boxes within 20 minutes, what should I do?
Don’t worry, if you are not able to re-pack your boxes within 20 minutes, but plan to re-store one or more of your retrieved boxes, simply schedule an appointment for the delivery team to pick up your boxes on a later date and this will be free of charge.
However, if you do not wish to re-store any of the boxes and are not able to return the boxes to us within 20 minutes, you will need to schedule another appointment on a different date for the delivery team to pick up your empty boxes. Please note we will charge a transportation fee of 5,000won/box.
After receiving boxes, how long can I hold onto them between appointments?
Upon receiving your empty boxes, you have two weeks to schedule a pick-up. After two weeks, your monthly billing cycle of 5,000won per box will start.
Can I rent your boxes without storing them?
We don't see why not! If you do not schedule a pick-up within two weeks of the initial delivery, we'll automatically start your billing cycle. It's the same price as storage - 7,500won per box per month.
How should I label boxes and how to upload photos?
In order for you to keep track of what's stored in each of your boxes, we recommend taking pictures of the items you'll be storing and adding a name and description as well. Each of our boxes have a unique ID and bar code attached on the side. You can take pictures of your boxes and upload them into the virtual catalogue with the corresponding box ID.
How does Boxful By-the-Square Feet work?
Boxful By-the-Square Feet provides an all-in-one storage solution for users to conveniently store their items (be it large or small) without the hassle of having to move or visit a storage facility. Our storage options range in size from 6 sq. ft to 36 sq. ft. We make storage simple by providing door-to-door pickup and delivery service. The process is quick and can be easily done online.
How do I get started?
It’s easy! Just give us a call at 02 561 4999 and let us know what you would like to store. We will be able to advise you on a suitable plan and help you set up an account or schedule a pickup.
What is the minimum storage period?
Our minimum storage period is 3 months (excluding promotions).
How is Boxful By-the-Square Feet different from other mini self-storage?
We provide door-to-door pickup and delivery service, so you will never have to visit a storage facility again. We take care of all the heavy-lifting, so you don’t have to go through the frustration of moving your own stuff and digging through boxes to find what you need.
How do I know which plan is suitable for me?
We offer a range of storage spaces from 6 sq.ft to 36 sq.ft. Please call us at 02 561 4999 and our customer service representatives will be able to advise you on a suitable plan based on the information you provided.
What can I store? Can I store furniture?
You can store pretty much anything as long as it’s not illegal, dangerous or perishable. For a list of prohibited items, please refer to our Terms & Conditions.
Yes, we are able to store your furniture or bulky items (except piano and rosewood furniture) provided it fits into our vans and storage units. Please give us a call at 02 561 4999 for further details.
How do you insure the safety of my items?
We provide customers with an insurance policy and is committed to the security and safety of your stored items. If you are storing fragile items, please make sure they are wrapped properly and carefully packed to ensure safety during transport. We are not responsible for items that are damaged because they were improperly packed. Please review our Terms & Conditions for detailed information.
What is the policy if one or more of my items is damaged or lost?
The safety and security of your items is our top priority. Our delivery team ensures that everything is photographed and packed properly before loading onto our truck. We also provide customers with an insurance policy that will cover loss or damage of your items of up to 500,000won.
How much does it cost?
The cost of your storage plan will depend on how much space you need to store your items. You will find our monthly storage rates by size below:
6 sq. ft Plan (Net) Storage Dimensions: 3 ft (L) X 2 ft (W) X 5 ft (H) 69,000won per month
12 sq. ft Plan (Net) Storage Dimensions: 3 ft (L) X 4 ft (W) X 5 ft (H) 99,000won per month
24 sq. ft Plan (Net) Storage Dimensions: 4 ft (L) X 6 ft (W) X 5 ft (H) 169,000won per month
36 sq. ft Plan (Net) Storage Dimensions: 6 ft (L) X 6 ft (W) X 5 ft (H) 239,000won per month
For pickup or retrieval trips, there is a charge of 25,000won per 30 minutes per mover of onsite moving.
When will I be charged?
Your storage fee will be charged the day after we pick up your items.
How much does it cost to retrieve my stuff out of storage?
It depends on the type, quantity and size of the stuff. Please contact Boxful Customer Center.
Are there any other service fees?
Shipping and handling charges
Photo-Taking Service of Stored Items
FREE - if requested upon scheduling or during pick-up
If requested after items have been stored: 3,000won per item (minimum 30,000won per job)
Any parking fees incurred during loading or offloading at customer's carpark or premises will be charged to the customer.
Does Boxful By-The-Square Feet offer any packing materials or supplies?
We do not provide packing materials.
Do I need to have my items packed before your team arrives?
Yes, all items must be packed or wrapped in order to complete the pick-up process as quickly as possible.
We transport your luggage only when its packed or wrapped.
Will your team wait while I pack my boxes/items?
For pickup, subsequent pickup or retrieval trips, there is a charge of 25,000won per 30 minutes per mover of onsite moving.
To minimize the additional time needed for your pick-up, it's best to pack your items in advance before we arrive.
If you are unprepared, you can always reschedule your pick-up. There is no fee to reschedule or cancel a pick-up as long as you let us know at least before 5 pm three days in advance prior to your pick-up.
Who is responsible for packing delicate items?
For items you have packed beforehand, it’s up to you to ensure they have been packed correctly. If you’re not sure if you wrapped up something properly, just leave the box open. We are happy to repack or re-wrap to ensure that everything can be transported and stored safely. Let us know ahead of time and we can bring the all the appropriate packing materials for delicate items.
My elevator might not be able to fit some of the large-sized furniture. What should I do?
If you have large-sized furniture which might not fit in your elevator, we will recommend you to dismantle into smaller parts for easy transportation. Please give us a call at 02 561 4999 prior to your pickup and we will advise whether it will possible for us to take the item based on the information you provide.
How does the pick-up work?
Our delivery team collects the packaged items after they arrive at the scheduled time.
How much advance notice do I need to schedule a pick-up?
Pick-up requires at least 72 hours notice prior to the cut-off time at 5 pm and is subject to availability of our time slots.
How do I schedule a pick-up?
Simply sign up for or sign in to your account and our website will take through the rest of the process. It'll take you less than two minutes!
How do I re-schedule or cancel a pick-up?
As long as you call to cancel or reschedule your appointment before 5 pm three days prior to your scheduled pick-up time, there is no cancellation fee. Cancellations or rescheduling after 5 pm three days prior to your appointment will incur a 50,000won cancellation fee.
What if I want all my stuff back?
Simply log in to your account and select all of your items and specify a return date for your final drop-off.
There will be a delivery cost which depend on the type, quantity and size of the stuff.
If you schedule a final drop-off before the minimum 3-month storage term (excluding promotions) is up, your account will be charged for the months remaining on the minimum term.
How do you keep track of all my stored items and make sure they are all returned to me?
During your initial pickup we apply IDs to each item, and photograph everything so there is a record of what’s in storage and what condition it was received in. We make sure to complete the photographing during the pick-up so if the worst should happen, we can reimburse up to 500,000won per item in loss or damages.
Please note we cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for returning the box, but the contents cannot be insured if we cannot verify that they are packed properly to prevent damage. Please review our Terms & Conditions for full details.
I moved to a new place and would like my items to be delivered back to a new address. Are there any extra charges?
The cost depends on the distance. For more detailed information, please contact Boxful Customer center at 02-561-4999.
What happens if I'm a "no-show" for my appointment?
If delivery fee is 50,000won or more, 20,000won will be charged.
If delivery fee is less than 50,000won, 10,000won will be charged.